Forbes partnered with Statista to
survey customers of more than 4,200
U.S. insurance companies to create
the rankings, focusing on customers’
likelihood of recommending a company,
their general satisfaction with their
current insurer, and five additional
sub-dimensions, such as financial
advice, customer service, price/
performance ratio, transparency,
and damage/benefit ratio.
A loyalty score was calculated based
on a series of questions about the
likelihood that customers would keep
their insurance policy under different
circumstances, and the total length of
time that consumers have held policies
with the same insurer.
“We are honored to be recognized
as one of the best in our industry by
Forbes,” said Gabe Tirador, Mercury
Insurance President and Chief
Executive Officer. “Whether it is renters,
homeowners, auto, or business
insurance, we remain committed to
providing innovative products to our
policyholders and delivering the highest
quality customer service in the industry.”
The independent survey conducted by
Forbes was in partnership with market
research group Statista. Inclusion was
determined based upon the interviews of
more than 16,000 U.S. consumers. Out of
more than 4,200 insurance companies
across the U.S., only 90 unique insurance
companies were awarded.
Consider partnering with one of our nations BEST INSURANCE COMPANIES by call our office at 800-362-2809 or visit us at www.getagreatquote.com