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Texas Department of Insurance Issues Bulletin Regarding Roofers and Insurance Adjusters

Now that we have entered into the Storm Season, we wanted to share this information with you.   In the event you have a loss, please be careful who you select to complete the repairs. 

AUSTIN – The Texas Department of Insurance (TDI) has issued a bulletin to insurance companies, insurance adjusters, and roofers, reminding them of prohibitions related to public insurance adjusters enacted by the 83rd Texas Legislature (2013).

House Bill (HB) 1183, effective on September 1, 2013, established prohibited conduct of insurance adjusters, public insurance adjusters, and roofing contractors under the Insurance Code.

“Recent legislation protects consumers from a clear conflict of interest. A licensed adjuster cannot serve as both the adjuster and roofing contractor on the same project and vice versa,” said Commissioner of Insurance Julia Rathgeber. “Our goal in issuing this bulletin is to educate both the industry and consumers and ensure compliance with the law.”

"As we approach hurricane season, it's important to make sure that insured repairs to damaged homes and buildings are done properly," said State Rep. Ryan Guillen, author of HB 1183. "I'm glad to see that TDI is ahead of the storm in implementing this bill we passed."

The law prohibits licensed adjusters from adjusting a loss related to a roofing claim if the adjuster is a roofing contractor, involved in providing roofing services, or is a controlling person in a roofing-related business. Likewise, roofing contractors are prohibited from acting as insurance adjusters or advertising to adjust claims for any property for which the contractor may provide roofing services, regardless of whether the contractor holds an adjuster license.

For more information:
For answers to general insurance questions, information on filing a complaint, or to report suspected insurance fraud, call TDI’s Consumer Help Line at 1-800-252-3439 between 8 a.m. and 5 p.m., Central time, Monday-Friday, or visit our website at




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